Support Technician I

Location: Barataria, Trinidad and Tobago

Posted Date: 01/04/2022

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

Provides technical support to end-users for PC, server, hardware, or software applications.


Responsibilities:

  • Installs and repairs hardware.
  • Loads and verifies software packages.
  •  Supports any resource on projects as assigned.
  • Troubleshoots and resolves end-user issues.
  • Installs and configures PC/Peripherals.
  • Performs basic level of support for users on IT baseline apps.
  • Provides Training and technical assistance.
  • Follows all procedures around the ISS security policy.
  • Escalates and resolves ticket to SLA.
  •  Monitors the Service Desk system.
  • Provides End user training and technical assistance.
  • Performs other duties as assigned.


Skills Requirements:

  • 1 or more years of experience in PC building, rebuilding and maintenance.
  • A+ more certification or equivalent.
  •  Good communication, service orientated attitude, customer focus, sense of urgency, professional demeanor, time managements skills, analytical thinker.
  •  All iQor baseline Microsoft apps/utilities.
  • Provide on call support.


Education Requirements:


Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time.