Job Summary:

As part of the global corporate marketing team, the content writer researches and writes content for multiple platforms and audiences in support of business development, brand building, and employee communications. This is a remote position with preference for an Eastern time zone location.

Responsibilities:

• Leverage mastery of the written word to engage a global audience with information about iQor’s customer experience (CX) solutions and technologies.
• Effectively write draft blog posts, case studies, and other long-form content to promote the iQor brand, mission, values, and specific messaging to stakeholders.
• Work closely with internal stakeholders to ensure alignment and consistency in messaging, corporate branding, style, and guidelines.
• Create compelling narrative content pieces that are consistent across multiple communication channels.
• Incorporate SEO best practices into content development with exceptional storytelling.
• Draft and write creative content to help employees gain a greater understanding of iQor’s CX solutions.
• Participate as a valuable member of the global marketing team in the development of digital communications content, such as videos, gifs, digital signage, infographics, emails, newsletters, and more!
• Assist in producing content for remote town hall events.
• Continuously explore new and innovative ways to engage iQor’s audiences while transferring skills and knowledge to team members wherever needed.
• Manage multiple projects with competing deadlines in a fast-paced environment while maintaining close attention to detail.
• Perform other duties as assigned.

Skills Requirements:

• Experience and flexibility in various writing styles including, but not limited to blogging, case studies, podcasting, social media, video scripts, newsletters, emails, interviews, etc.
• Expert command of the English language, grammar, spelling, and punctuation.
• Excellent communication, collaboration, researching, and interviewing skills.
• A love of storytelling to capture the reader’s attention through a variety of formats and modalities.
• Interest and experience in writing about B2B programs and processes for a broad end-user audience.
• Ability and willingness to learn unfamiliar subject matter in the BPO space quickly and write about it authoritatively.
• Experience distilling sources of information into meaningful inputs.
• Experience crafting simple and compelling presentations.
• Experience with project collaboration technology (e.g., Wrike, Teamwork, etc.).
• Ability to use Microsoft Office and other digital platforms.
• Openness and willingness to collaborate with seasoned creative teams with a thoughtful, encouraging team spirit.
• Experience embracing and working with an established brand identity.
• Ability to manage one’s own projects, workflows, and deadlines.
• Self-starter with excellent organization and prioritization skills, strong attention to detail, and the ability to meet deadlines in a fast-paced, high output environment.
• Candidates will be asked to write a 1,000-word position piece on a relevant topic in addition to providing a portfolio of work (if available).

Education Requirements:

Bachelor’s degree required. Degree in communications, marketing, English, or social sciences preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.